HOW TO SUBMIT AN ISSUE FOR

PRINT ON DEMAND PRODUCTS

Please take and upload a clear photo showing the issue.

Please note that we will not offer reprints or refunds if the wrong size or color was ordered.

In case of unsuccessful delivery, you can choose between a reprint with an extra charge or a partial refund.

We do not accept minor variations in print placement of an image. Variations up to 0.5″ are not considered defects.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We will provide the correct address for your specific case depending on the type of product you purchased.

IMPORTANT:

Refund’s Procedure

Once we accept the return, you will receive another email with the correct address where to ship your product to.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on the following contact form page:

Contact us

Partial Refunds

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Perishable goods.
Gift cards
Downloadable software products
Some health and personal care items

Sale items

Only regular priced items may be refunded. Sale items are sold final and cannot be refunded.

Exchanges

We only replace items if they arrived defective or damaged. If you need to exchange it for the same item, send us an email at returns@bestsellergeeks.com and we will let you know the correct return address where you can send your item to.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Submit an Issue Print on Demand

HOW TO SUBMIT AN ISSUE FOR

PRINT ON DEMAND PRODUCTS

Please take and upload a clear photo showing the issue.

Please note that we will not offer reprints or refunds if the wrong size or color was ordered.

In case of unsuccessful delivery, you can choose between a reprint with an extra charge or a partial refund.

We do not accept minor variations in print placement of an image. Variations up to 0.5″ are not considered defects.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We will provide the correct address for your specific case depending on the type of product you purchased.

IMPORTANT:

Refund’s Procedure

Once we accept the return, you will receive another email with the correct address where to ship your product to.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on the following contact form page:

Partial Refunds

There are certain situations where only partial refunds are granted:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Perishable goods.

Gift cards

Downloadable software products

Some health and personal care items

Sale items

Only regular priced items may be refunded. Sale items are sold final and cannot be refunded.

Exchanges

We only replace items if they arrived defective or damaged. If you need to exchange it for the same item, send us an email at returns@bestsellergeeks.com and we will let you know the correct return address where you can send your item to.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.